We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and sealed in its original plastic packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any issues must be reported to us within 2 weeks for us to resolve this. And any missing parcels must be reported within 30 days of ordering.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Returns are made to
Claudia Kilsby Ltd,
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.